Frequently Asked Questions
Everything you need to know about shopping with Mokshaa.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within India are usually delivered within 5-7 business days, while international shipping typically takes 10-15 business days depending on the destination and customs clearance.
How can I ensure I select the right size for my ethnic wear?
We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide, or opting for our 'Custom Tailoring' service for a perfect fit.
What is Mokshaa's return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that customized or stitched outfits are not eligible for returns unless there is a manufacturing defect.
Do you offer customization or bespoke tailoring services?
Yes, we offer premium stitching and customization services for lehengas, blouses, and suits. You can provide your measurements during the checkout process or contact our support team for assistance.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For orders within India, we also offer Cash on Delivery (COD) on select pin codes.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to digital photography and different screen resolutions, a slight variation of 5-10% in color may occur.